FAQs

Where can I see pricing?

Booking with 1 OAK Studios is quick and hassle-free. Here’s how it works:

1️⃣ Book Online or Contact Us – Use our online booking portal to schedule your shoot, or reach out via phone, email, or text for custom requests. booking@1oakstudios.com 786.509.9992 mon - fri 10am - 6pm

2️⃣ Confirm Details – We’ll confirm the date, time, location, and any special requests. If property access needs coordination (lockbox, agent on-site, etc.), let us know in advance.

3️⃣ Shoot Day – Our team arrives on time and ready to capture stunning visuals. Make sure the space is clean and staged for the best results!

Where do I cancel or reschedule a project?

You can reach our office at 786.509.9992 from Monday to Friday, 10 AM to 6 PM, or email us at booking@1oakstudios.com. For rescheduling, please use your portal account to make changes at least 24 hours before your appointment. Cancellations or rescheduling on the same day or made late will incur a $50 fee. Any applicable travel fees will be charged in addition to the cancellation fee for same-day, late, or on-site cancellations.

How do I prepare for my appointment?

Your expectations of working with us means that you want the absolute best, In return we expect the same from our clients. It’s the client’s responsibility to ensure that the property is ready at the arranged time. please view our pre-shoot checklist

To ensure a smooth and efficient experience, clients are responsible for:

  • Property Access – Providing clear instructions for entry (lockbox codes, gate access, on-site contact, etc.). If we can’t access the property at the scheduled time, a rescheduling fee may apply.

  • Approvals & Permissions – Ensuring all necessary permissions from the property owner are secured before the shoot. please read “PROPERTY OWNER APPROVAL & AUTHORIZED USE”

  • Clear Communication – Providing accurate details, special requests, and any changes before the scheduled appointment to avoid delays.

By handling these details in advance, we can focus on delivering top-tier visuals—fast and hassle-free! 🚀

How long will it take to receive media?

Creating high-quality content takes time. Depending on the services requested, 1 OAK Studios typically needs 1-4 hours on-site. Any delays on-site may impact the production schedule and final delivery time.

Below is our standard turnaround time for each service:

📸 Photography

  • HDR Photos – 2 business days

  • Professional Photos – 3 business days (Homes over 8,000+ sqft or requiring extra detail may take longer to ensure quality)

  • Luxury / Architectural / Interior Design Photos – 4 business days (Project timelines vary based on complexity)

  • Twilight / Virtual Twilight Photos – 48 hours

  • Virtual Staging Photos – 2-3 business days (Third-party processing involved)

🎬 Videos

  • 30-45 sec Highlight Videos & Reels – 1-2 business days

  • 1-2 min Cinematic Videos – 2-3 business days

  • 1-3 min Luxury Videos – 3-5 business days

  • Creative Projects – 7-15 business days (Timeline varies based on complexity)

🏡 Other Services

  • 2D Floor Plans – 1 business day

  • 3D Virtual Tours (Matterport) – 1 business day

    • 3D Matterport Virtual Tours include free hosting for 3 months.

    • After 3 months, 3D Matterport Virtual Tours will be archived and the branded and unbranded links will no longer be active. 

    • Extra hosting is available for $60 for another 3 months.

  • Dedicated Property Websites – 24 hours (After all content is created)

  • Photo Revision Requests – 1 business day ($10/photo, object removal fees apply)

  • Video Revision Requests – 1-2 business days (One complimentary revision; $100 per additional revision)

  • Virtual Renovations – 5-7 business days

⚡ Rush Edits (Subject to Availability)

  • Photo Rush Delivery – Starts at $100 (Consultation required before the shoot)

  • Video Rush Delivery – Starts at $250 (Consultation required before the shoot)

How can I get something edited or revised?

Please contact our support team with the same email you received your deliverables. make sure to give a detailed description. booking@1oakstudios.com or call our support line 786.509.9992 ext #2 some requests may be subject to an additional fee.

What rights do I have with the media provided?

1 OAK Studios grants the Client a limited license to use the Work Product (photos, videos, and other media) for the promotion of the listing and personal marketing purposes. The Client may upload the content to:
✅ Social media
✅ Personal websites
✅ MLS listing services
✅ Portfolio use for lead generation and soliciting new business

However, this license does not transfer copyright, ownership, or any exclusive rights to the Client. Regardless of MLS terms and conditions, all intellectual property rights remain with 1 OAK Studios, in accordance with Copyright Act 17 U.S.C § 106.

Any third-party use or redistribution (e.g., magazines, design firms, or new listing agents) requires written permission from 1 OAK Studios and may be subject to licensing fees.